Extended Service Plans
Our Extended Service Plans are the best way to protect your system long-term. They include proactive maintenance, priority scheduling, and remote support—helping prevent issues before they occur and ensuring your system continues to perform reliably.
We like to start by discussing the best option, then tailor from there. Every system and homeowner’s needs are different. Below is a summary of some of the service items we offer across our different plans. For more detailed guidance, our account managers and service team are happy to help you determine which plan is the right fit for your system, level of use, and your needs.
- Dedicated Mission Audio/Video Contact
- Dedicated Mission Audio/Video Technician
- Active System Monitoring & Remote Repair*
- 24/7 Phone, Email, Text, Chat Support
- Client Friendly Custom Control App
- Level 2 Tech Service Phone Response Time - As soon as 4 Hours
- On-Site Visit Maximum Wait Time - As soon as 1 Business Day
- Equipment Discounts
- System Health Inspection Visits
- Pre-Event System Checks (Guests, Party, Vacation)
- Complimentary Loaner Components
- Unlimited Client Training Visits
- Emergency On-Site Response
- Programming Preference Changes
*Requires a Mission Audio/Video Remote Service and Active Monitoring hardware package
TESTIMONIALS
I have used Mission Audio many times in the past and have been very pleased with their service, even with short notice. I had an electronic device that malfunctioned and needed to be replaced. They came the same day and re-established my WiFi and Sonos system. Would recommend to anyone.
— Howard S., Google Review
I’m a general contractor that worked with Mission Audio on a very high-profile project where we had to install a system into a very difficult remodel application. They were able to successfully produce drawings secure materials manage vendors and expectations to staff up to meet a very demanding deadline. We enjoy our relationship and working with Mission Audio and we’re recommend them to Builders looking for a team to bring solutions.
— Joshua W., Google Review
15+ year customer. Mission always responsive to my needs, whether it be new quality equipment at best possible prices, or scheduled/emergency service. Very, very good brands and excellent service. They sold me all my audio/visual equipment, including internet, install systems beautifully so my wife is always happy with the design, and will continue to get all my business as long as they come to the north Ventura coast. Highly trained personnel and well stocked mini-vans whenever they arrive for on-time appointments.
— Jeffrey N., Google Review
Clear communication, easy scheduling, and helpful, knowledgeable techs with a customer focused approach. We’ve done new install and resolved problems. Each time when I call, I know we are in good hands.
— Noelle D., Google Review
We wanted to thank Mission Audio for their great service. A big shout out to Vincent who has helped us multiple times over the years. He is very knowledgeable and always has a smile on his face. Happy to recommend them!
— Karin U., Google Review
Mission Audio Visual has been our AV partner for over 15 years. We haven't always been the easiest customer ("what do I do now?" "how do I find this channel." "Help!!!"). Not only are they always there, they do it with professionalism, and more than a little good humor.
— Dan B., Google Review
Plan Your Next Project
Send us your details, and one of our friendly and knowledgeable professionals will reach out.